Here are the list of error codes that you may come across on a Canon printer.
If a part is faulty and you are unable to repair yourself, the best way is contact the provider or local service centre.
E 02
The machine is out of paper / Paper does not feed
E 03
Paper Output Tray is closed / Paper jam
E 04 / E 05
The FINE Cartridge cannot be recognized
E 07
FINE Cartridge is not installed in the correct position
E 08
Ink absorber is almost full
E 09 (MP270 series only)
The machine has not received a response from the digital camera. The digital camera or digital video camcorder connected is not compatible with this machine.
E 13
Ink level cannot be detected.
E 14
The FINE Cartridge cannot be recognized.
E 15
The FINE Cartridge cannot be recognized.
E 16
Ink has run out.
E 19 (MP270 series only)
PictBridge compliant device is connected via a USB hub.
E 30
The size of the original cannot be correctly detected or the document is too small when the Fit-to-Page copying is selected.
E 31
The machine is not connected with the computer.
E 50
Scanning the print head alignment sheet has failed.
P 02
P __
E 02
Reload the paper on the Rear Tray correctly and press the Black or Color button.
E 03
If the Paper Output Tray is closed, open it.
The machine resumes printing.
If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed.
Remove the jammed paper, reload paper properly in the printer, then press the Black or Color button.
E 04 / E 05
The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine.
Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.
If the error is not resolved, contact the service center.
E 07
Make sure that each FINE Cartridge is installed in the correct position.
Replacing FINE Cartridges
When FINE Cartridges run out of ink, follow the procedure below to replace them.
E 08
Press the machine's Black or Color button to continue printing. Contact the service center.
E 09 (MP270 series only)
Check the device connected to the machine. Printing photos directly is possible only with a PictBridge compliant device.
A communication time out occurs if an operation takes too long or if it takes too much time to send data.
This may cancel printing. In such cases, disconnect and reconnect the USB cable.When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine.
You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.
If the error is still not resolved, check if you can print another photograph.
E 13
Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop (Reset) button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Checking the Ink Status
You can check the ink status with the Ink lamps on the Operation Panel or with the computer screen.
E 14
The FINE Cartridge may not be compatible with this machine.
Install the appropriate FINE Cartridge.
Replacing FINE Cartridges
When FINE Cartridges run out of ink, follow the procedure below to replace them.
E 15
The FINE Cartridge may not be installed properly.
Open the Scanning Unit (Cover) and install the FINE Cartridge properly.
Replacing FINE Cartridges
When FINE Cartridges run out of ink, follow the procedure below to replace them.
E 16
Ink has run out.
Replace the ink cartridge and close the Scanning Unit (Cover).
If printing is in progress and you want to continue printing, press the machine's Stop (Reset) button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
Replacing FINE Cartridges
When FINE Cartridges run out of ink, follow the procedure below to replace them.
E 19 (MP270 series only)
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.
E 30
Make sure that the original meets the requirements and is correctly loaded on the Platen Glass.
Check the position and direction of the original loaded on the Platen Glass.
E 31
Connect the machine and the computer with a USB cable.
E 50
Press the Stop/Reset button to dismiss the error, then take the actions described below.
Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass.
Make sure the Platen Glass and the print head alignment sheet are not dirty.
Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.For Automatic Print Head Alignment, always load one sheet of A4 or letter-sized plain paper.
Make sure if Print Head nozzles are clogged.Print the nozzle check pattern to check the status of the Print Head.
*Printing the Nozzle Check Pattern
If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver.
Aligning the Print Head
If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
P 02
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.
NOTE
When protective materials are not removed yet,please follow the procedures below.
1. Open the Paper Output Tray.
2. Lift the Scanning Unit (Cover) and fix it with the Scanning Unit Support.
3. Pull the orange protective tape (D) and remove the protective material (E).
4. Lift the Scanning Unit (Cover) slightly and fold the Scanning Unit Support, then gently close the Scanning Unit (Cover).
IMPORTANT
Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
If the problem is not resolved, contact the service center.
